Our customers!
Our customers care about comfort, color, style, quality, service and value. That’s why we have our in house factories and the philosophy that our job is to help you make good decisions and select products that will make you happy for years. We are not the store for those who do not care. In fact we believe if a shopper cannot comprehend the difference between products, they should buy the cheaper one.
We typically have an end of season clearance sale in September and a Preseason sale in January. Primarily the products in these sales are the ones we are discontinuing or changing. In our opinion, the best time for you to buy is when you need the product and when you have maximum selection. For that reason, we do offer volume discounts and specials throughout the year.
Because of our in house sewing and upholstery factories combined with our extensive knowledge of the patio furniture industry, we offer more for your money. Since we are so high value oriented, savings are realized over time as our quality furniture and cushions are made to last. One of the main differences in low priced furniture and higher priced is durability wherein cheap furniture often needs to be replaced every few years because of appearance and product failure while quality products will last much longer in both appearance and function.
We do have a best value guarantee.
If you think you may have a warranty issue, please email or call us. Ideally, an email with a description of the problem, pictures thereof and a copy of your invoice would expedite resolution.
Policies and procedures on WARRANTY ISSUES.
1. All warranties and guarantees are provided by the manufacture, not by PC Designs a reseller except
on the products we manufacture.
2. PCD warranties only the products that we produce such as cushions.
3. PCD does provide a ONE YEAR PRODUCT SUPPORT PROGRAM wherein we will absorb reasonable costs of a mutually satisfactory solution if a warranty issue does incur within 12 months of original purchase from us. For example, if a product needs to be replaced during this time, we will handle all paper work, obtain a replacement if necessary and even redelivery to the purchaser without charge if a delivery charge was originally paid. If the product was a “pick up” then the product must be returned to our warehouse for processing.
4. If the purchase is over one year, then the purchaser has the option of either dealing directly with the manufacturer or retaining us to provide assistance. If we are able to recover the cost of the retainer from the manufacturer, said retainer will be credited.
Retainer fee (must be paid before we can proceed):
0 to 1 year. $0 retainer Additional charges may be applied.
1 to 3 years $39.00 “ “
3+ to 8 years $79.00 “ “
Over 8 years $99.00 “ “
Or not purchased from us. “ “
The above fees are based on email communications to minimize costs. Add $10 for non email communications to cover additional time, materials and postage if you do not have or does not want to use your email address.
Yes, we do local delivery within 25 mile. We offer drop off or deluxe delivery. Drop off includes loading as warehouse and delivery to driveway within 25 miles. Deluxe includes unpacking, packaging disposal, assembly, blanket wrapped delivery & set-up.
*** For no problem easy access same level locations within 25 miles. Out of area, problem access, ad heavy items will be additional $100 per hour.
You can pick orders Tuesday – Saturday from 10:00am – 4:00pm. Will call appointments must be made in advance to provide for staging. Please be prepared as we do not provide any packing material nor can we be involved in tying down or securing product. There are NO pickup or drop off hours on Sundays.