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Frequently Asked Questions

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Archives

Return Policy

 

What is your Return Policy


To assure accuracy, notify us within three days of any changes to your order and immediately confirm in writing. If there is no such written notification, orders will be processed after accepted by management as correct and our terms and conditions apply. Special orders are according to your own specifications and requirements.

All deposits and payments are not refundable after the order is accepted and processed.

Approximate delivery dates are based upon what our suppliers tell us; therefore not binding on us nor constitute grounds for cancellation or concessions if not processed.

Approximate delivery will be scheduled shortly after received and completed. Orders held over 14 days after arrival and completion will be assessed a storage fee of $ 10 per day.

All sales are final after 3 days. Any stocked merchandised that is authorized by management to be returned will be accessed minimum 25% restocking charge.

A 50% restocking charge will be accessed on any Special Order approved by management to be returned.

All guarantees and warranties are provided solely by the manufacturers; therefore a warranty service charge may apply.

Read the manufacturer’s warranty for what is covered and exclusions.

 

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Special Order

 

What is a typical lead time for Special Orders?


The Typical estimated lead time for an order is 4 weeks (Weekends and Holiday off is not included), But it’s still depend on the manufacturer. Note that with busy season like summer the lead time of orders may increase to 5-6 weeks or more.

 

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Order Status


What happens after my order is placed?


Once an order is placed, Our purchasing department will process the order according to your own specifications and requirements. We will inform or call the customer once the order is ready for pickup or for delivery. You can contact our Delivery or Cushion department for the status during our normal business hours.


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